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Frequently asked questions
Pre-certification Programs
Payment of the reservation fee obligates the client to adhere to the club's booking policies, hence, client/s are encouraged to read the terms and conditions.
Prior to reservation payment, the client must obtain a quotation outlining all desired services, with the booking terms and conditions.
To secure enrollment in the pre-certification program, a reservation fee of P1,500 per participant is mandatory if the booking occurs more than three days before the scheduled session. Remaining balances are required to be settled 3 days prior confirmed schedule.
Clients booking a class scheduled three (3) days before the preferred dive date/s must secure their slots with full payment.
The pre-certification program covers Silay, Tuklas, Sanay, Linya, Laya, Bansaw, and Lalim.
All payments must be made through the official Juan Dive payment methods and bank accounts specified in these terms and conditions.
Official Bank Accounts for payment are as follows:
> Bank Transfer | BPI Savings Account | Angelo Valones | 0579261469
> Bank Transfer | BDO Savings Account | Angelo Valones | 007160180035
> Bank Transfer | GCash Account | 09760695357
> Bank Transfer | UnionBank Savings Account| Angelo Valones | 109653935730
> Credit Card via Paypal
Upon completion of any payment, the client must provide a copy of the transaction receipt via Juan Dive's Messenger. Juan Dive will acknowledge receipt and, upon verification, issue a sales invoice and payment transaction receipt to the client, which will be issued within 48 hours.
All clients are required to register individually via https://bit.ly/0424-juan-dive-regform as soon as they receive the sales invoice. The registration confirms the clients' attendance.
Clients may reschedule their session for a fee of P1,000 per instance and per client. The new schedule must be submitted within 48 hours of the rescheduling request. If the client fails to provide new dates within this period, their payment will be forfeited. The rescheduled session must take place within 60 days of the request.
Payments made are non-refundable in the event of client cancellation. Clients may transfer their scheduled session to another individual, provided it is utilized on the originally booked date. If the client wishes to transfer the slot to another individual for a different date, a rescheduling fee of P1,000 per client applies.
The client is liable for damages resulting from their negligence during the service duration and must settle these charges before the session concludes. The client has to report to Juan Dive's representative all concerns right away. Therefore, clients are required to inspect all gears and amenities before use.
Charges on lost or damaged gears are as follows:
> P 2,000 | Mask
> P 1,000 | Snorkel
> P 2,500 | Short Fins
> P 6,000 | Long Fins
> P 3,500 | Lanyard
> P 2,500 | Weight Belt
> P 3,500 | Buoy Ring
> P 2,000 | Kettle Bell
The client is also responsible for any damages to the resort facility where the class is held. For transparency, a Juan Dive representative must ensure the client is informed of the accommodation's and other properties' current condition during the check-in process. The client agrees to settle the applicable fees required by the facility.
Juan Dive reserves the right to cancel classes under the following conditions: inclement weather, fortuitous events, or if the minimum requirement of 2 participants per schedule is not met. Clients may choose to either receive a full refund or reschedule within 90 days from the time of cancellation without any additional rebooking fees.
If Juan Dive needs to cancel a booking, clients will be notified 1 day before the scheduled class.
If the minimum headcount of 4 guests for bunkbed accommodation on the specified dive dates is not reached, the classes will be moved to an alternative dive site. Juan Dive will ensure that the new accommodation is covered within the amount already paid by the client. This policy applies only to open-entry classes scheduled at Juan Dive - Freedive HQ and does not pertain to clients who have booked exclusive classes.
If the sea conditions at Juan Dive - Freedive HQ are unfavorable, classes may be moved to a different dive site, and accommodation will be relocated to a site near the new class location. Juan Dive will ensure that the new accommodation is covered within the amount already paid by the client. This policy applies to both open-entry and exclusive classes. If a client requests a change in accommodation that exceeds the amount paid, the client will be responsible for the additional cost.
If a dive schedule does not meet the minimum headcount of 8 clients for the Transportation service it offers, Juan Dive will arrange for an external resource partner to transport guests to the dive site.
Juan Dive also reserves the right to remove a client from the session if they exhibit misbehavior or disrespect anyone during the session. In such cases, payments are forfeited, and the client will be required to leave the premises immediately.
Withdrawing from the class during the session will result in the forfeiture of the payment.
If the class is suspended due to sudden bad sea conditions or other unforeseen issues while clients are already on site, they will receive the following benefits:
> A discount gift code voucher worth P2,500, consisting of five separate vouchers valued at P500 each. Each code is valid for a single use only, and only one code may be applied per booking during redemption. All codes cannot be redeemed at once by a single client, but multiple codes may be used in combination if redeemed by different clients.A discount gift code voucher worth P2,500, consisting of five separate vouchers valued at P500 each. Each code is valid for a single use only, and only one code may be applied per booking during redemption. All codes cannot be redeemed at once by a single client, but multiple codes may be used in combination if redeemed by different clients.
Payment of the reservation fee ensures Juan Dive that the client(s) are physically fit and fully understand the risks associated with this activity.
Payment of the reservation fee signifies an agreement between the client(s) and Juan Dive, operating under ZenSage Philippines, wherein the client forfeits the right to pursue damages arising from their failure to adhere to standard protocols. This indicates that Juan Dive assumes no liability for any injuries, harm, or losses resulting from the client's non-compliance with established guidelines.
Clients are encouraged to inform Juan Dive of their current health conditions. For those with pre-existing conditions, obtaining clearance from a physician before attending the class is required to ensure safety. This measure helps ensure that all participants can enjoy the class safely and without issues.
Client registration details are treated with the utmost confidentiality by Juan Dive. This information is solely utilized for updates and promotional activities concerning Juan Dive and affiliated organizations under ZenSage Philippines.
Any amendments to the terms and conditions apply to all bookings made previously.
Clients may consult with any of Juan Dive’s representatives regarding booking concerns. However, all concerns or complaints related to bookings must be formally communicated through Juan Dive’s Messenger.
Payment of the reservation fee obligates the client to adhere to the club's booking policies, hence, client/s are encouraged to read the terms and conditions.
Prior to reservation payment, the client must obtain a quotation outlining all desired services, with the booking terms and conditions.
To secure enrollment in the pre-certification program, a reservation fee of P5,000 per participant is mandatory if the booking occurs more than three (3) days before the scheduled session. Remaining balances are required to be settled 3 days prior confirmed schedule.
Clients booking a class scheduled three days before the preferred dive date/s must secure their slots with full payment.
The certification program covers Unang Alon - Molchanovs Wave 1 and Pangalawang Alon - Molchanovs Wave 2.
All payments must be made through the official Juan Dive payment methods and bank accounts specified in these terms and conditions.
Official Bank Accounts for payment are as follows:
> Bank Transfer | BPI Savings Account | Angelo Valones | 0579261469
> Bank Transfer | BDO Savings Account | Angelo Valones | 007160180035
> Bank Transfer | GCash Account | 09760695357
> Bank Transfer | UnionBank Savings Account| Angelo Valones | 109653935730
> Credit Card via Paypal
Upon completion of any payment, the client must provide a copy of the transaction receipt via Juan Dive's Messenger. Juan Dive will acknowledge receipt and, upon verification, issue a sales invoice and payment transaction receipt to the client, which will be issued within 48 hours.
All clients are required to register individually via https://bit.ly/0424-juan-dive-regform as soon as they receive the sales invoice. The registration confirms the clients' attendance.
Juan Dive will send all certification manuals and materials to the email provided by the client within 24 hours of receiving the reservation fee.
Client registration in the Molchanovs platform will only be made 24 hours before the scheduled dates as part of its internal process.
Clients unable to meet all course requirements may have this completed within 12 months from the program's start date. They can opt for Lalim: Personalized Depth Training or Bansaw: Personalized Pool Training, as applicable. Fees for these programs are separate from certification program fees.
Clients may reschedule their initially booked certification dive course dates for a fee of P2,500 per instance and per client. The new schedule must be provided within 48 hours of the rescheduling request. If the client does not submit the new dates within this timeframe, their payment will be forfeited. The rescheduled session must be held within 60 days of the original request. For every rescheduling request, the P2,500 fee still applies per head and client.
Payments made are non-refundable in the event of client cancellation. Clients may transfer their scheduled session to another individual, provided it is utilized on the originally booked date. If the client wishes to transfer the slot to another individual for a different date, a rescheduling fee of P2,500 per client applies.
The client is liable for damages resulting from their negligence during the service duration and must settle these charges before the session concludes. The client has to report to Juan Dive's representative all concerns right away. Therefore, clients are required to inspect all gears and amenities before use.
Charges on lost or damaged gears are as follows:
> P 2,000 | Mask
> P 1,000 | Snorkel
> P 2,500 | Short Fins
> P 6,000 | Long Fins
> P 3,500 | Lanyard
> P 2,500 | Weight Belt
> P 3,500 | Buoy Ring
> P 2,000 | Kettle Bell
The client is also responsible for any damages to the resort facility where the class is held. For transparency, a Juan Dive representative must ensure the client is informed of the accommodation's and other properties' current condition during the check-in process. The client agrees to settle the applicable fees required by the facility.
Juan Dive reserves the right to cancel classes under the following conditions: inclement weather, fortuitous events, or if the minimum requirement of 2 participants per schedule is not met. Clients may choose to either receive a full refund or reschedule within 90 days from the time of cancellation without any additional rebooking fees.
If Juan Dive needs to cancel a booking, clients will be notified 1 day before the scheduled class.
Transportation is not included in any booked certification programs, and clients are responsible for arranging their transport within the schedule of the certification course.
If the sea conditions at Juan Dive - Freedive HQ are unfavorable, classes may be moved to a different dive site, and accommodation will be relocated to a site near the new class location. Juan Dive will ensure that the new accommodation is covered within the amount already paid by the client. This policy applies to both open-entry and exclusive classes. If a client requests a change in accommodation that exceeds the amount paid, the client will be responsible for the additional cost.
Juan Dive also reserves the right to remove a client from the session if they exhibit misbehavior or disrespect anyone during the session. In such cases, payments are forfeited, and the client will be required to leave the premises immediately.
Withdrawing from the class during the session will result in the forfeiture of the payment.
If the class is suspended due to sudden bad sea conditions or other unforeseen issues while clients are already on site, they will receive the following benefits:
A P2,500 worth of discount voucher gift codes, consisting of five vouchers worth P500 each for Bansaw | Personalized Pool Training. Each code can be used only once. Codes cannot be used all at once by a single client but can be used together if other codes are used by different clients.
A P2,500 worth of discount gift codes, consisting of five vouchers worth P500 each for Lalim | Personalized Depth Training. Each code can be used only once. Codes cannot be used all at once by a single client but can be used together if other codes are used by different clients.
Payment of the reservation fee ensures Juan Dive that the client(s) are physically fit and fully understand the risks associated with this activity.
Payment of the reservation fee signifies an agreement between the client(s) and Juan Dive, operating under ZenSage Philippines, wherein the client forfeits the right to pursue damages arising from their failure to adhere to standard protocols. This indicates that Juan Dive assumes no liability for any injuries, harm, or losses resulting from the client's non-compliance with established guidelines.
Clients are encouraged to inform Juan Dive of their current health conditions. For those with pre-existing conditions, obtaining clearance from a physician before attending the class is required to ensure safety. This measure helps ensure that all participants can enjoy the class safely and without issues.
Client registration details are treated with the utmost confidentiality by Juan Dive. This information is solely utilized for updates and promotional activities concerning Juan Dive and affiliated organizations under ZenSage Philippines.
Any amendments to the terms and conditions apply to all bookings made previously.
Clients may consult with any of Juan Dive’s representatives regarding booking concerns. However, all concerns or complaints related to bookings must be formally communicated through Juan Dive’s Messenger.
Payment of the reservation fee obligates the client to adhere to the club's booking policies, hence, client/s are encouraged to read the terms and conditions.
Before reservation payment, the client must obtain a quotation outlining all desired services, with the booking terms and conditions.
To secure slots for each scheduled Trive (Travel and Dive) service, a reservation fee is mandatory for each site location if the reservation is made more than three (3) days before the scheduled session. The reservation fee amount will vary per Trive site and the remaining balance must be settled by the specific completion date set for each Trive site.
Clients booking a Trive service scheduled three (3) days before the preferred dive date/s must secure their slots with full payment.
All payments must be made through the official Juan Dive payment methods and bank accounts specified in these terms and conditions.
Official Bank Accounts for payment are as follows:
> Bank Transfer | BPI Savings Account | Angelo Valones | 0579261469
> Bank Transfer | BDO Savings Account | Angelo Valones | 007160180035
> Bank Transfer | GCash Account | 09760695357
> Bank Transfer | UnionBank Savings Account| Angelo Valones | 109653935730
> Credit Card via Paypal
Upon completion of any payment, the client must provide a copy of the transaction receipt via Juan Dive's Messenger. Juan Dive will acknowledge receipt and, upon verification, issue a sales invoice and payment transaction receipt to the client, which will be issued within 48 hours.
All clients are required to register individually via https://bit.ly/0424-juan-dive-regform as soon as they receive the sales invoice. The registration confirms the clients' attendance.
Any payments made are non-refundable in case of any client-initiated cancellation.
Clients are not permitted to reschedule any Trive bookings, but they may transfer their slot to another individual for use on the original booking date at no additional cost. Transfer of slots should be the client's responsibility to cover.
The client is liable for damages resulting from their negligence during the service duration and must settle these charges before the session concludes. The client has to report to Juan Dive's representative all concerns right away. Therefore, clients are required to inspect all gears and amenities before use
Charges on lost or damaged gears are as follows:
> P 2,000 | Mask
> P 1,000 | Snorkel
> P 2,500 | Short Fins
> P 6,000 | Long Fins
> P 3,500 | Lanyard
> P 2,500 | Weight Belt
> P 3,500 | Buoy Ring
> P 2,000 | Kettle Bell
The client is also responsible for any damages to the resort facility where the class is held. For transparency, a Juan Dive representative must ensure the client is informed of the accommodation's and other properties' current condition during the check-in process. The client agrees to settle the applicable fees required by the facility.
Juan Dive reserves the right to cancel the Trive services under the following conditions: inclement weather, fortuitous events, or if the minimum required participants per schedule is not met. Clients may choose to either receive a full refund or reschedule for the next scheduled dates without any additional fees.
If Juan Dive needs to cancel a booking, clients will be notified 2 days before the scheduled Trive.
If the minimum headcount of 4 guests for bunkbed accommodation on the specified dive dates is not reached, the classes will be moved to an alternative dive site. Juan Dive will ensure that the new accommodation is covered within the amount already paid by the client. This policy applies only to Trive scheduled at Juan Dive - Freedive HQ and does not pertain to non-Trive site schedules.
If a dive schedule does not meet the minimum headcount of 8 clients for the Transportation service it offers, Juan Dive will arrange for an external resource partner to transport guests to the dive site.
Juan Dive also reserves the right to remove a client from the session if they exhibit misbehavior or disrespect anyone during the session. In such cases, payments are forfeited, and the client will be required to leave the premises immediately.
Withdrawing from the booked Trive service during the booking date will result in the forfeiture of the payment.
Payment of the reservation fee ensures Juan Dive that the client(s) are physically fit and fully understand the risks associated with this activity.
Payment of the reservation fee signifies an agreement between the client(s) and Juan Dive, operating under ZenSage Philippines, wherein the client forfeits the right to pursue damages arising from their failure to adhere to standard protocols. This indicates that Juan Dive assumes no liability for any injuries, harm, or losses resulting from the client's non-compliance with established guidelines.
Clients are encouraged to inform Juan Dive of their current health conditions. For those with pre-existing conditions, obtaining clearance from a physician before attending the class is required to ensure safety. This measure helps ensure that all participants can enjoy the class safely and without issues.
Client registration details are treated with the utmost confidentiality by Juan Dive. This information is solely utilized for updates and promotional activities concerning Juan Dive and affiliated organizations under ZenSage Philippines.
Any amendments to the terms and conditions apply to all bookings made previously.
Clients may consult with any of Juan Dive’s representatives regarding booking concerns. However, all concerns or complaints related to bookings must be formally communicated through Juan Dive’s Messenger.